Last updated: 1 August 2026
Lynox B.V. (“LYNOX”, “we”, “us” or “our”) respects your privacy and is committed to protecting your personal data.
This Privacy & Cookie Policy explains how we collect, use, disclose, retain and protect personal data when you:
visit or use our website;
contact us by email, telephone or through an online form;
request product information, quotations or samples;
apply to become a dealer or business partner;
communicate or do business with LYNOX.
We process personal data in accordance with the General Data Protection Regulation (“GDPR”), the Dutch GDPR Implementation Act and other applicable Dutch and European privacy legislation.
The controller responsible for the processing of personal data described in this policy is:
Lynox B.V.
Poolvosweg 93
2901 BM Capelle aan den IJssel
The Netherlands
KvK number: 97035661
VAT identification number: NL867883674B01
Email: sales@lynox.nl
Telephone: +31 6 2818 1970
Questions or requests concerning privacy may be sent to the email address above with the subject line “Privacy Request”.
Depending on how you interact with us, we may process the following categories of personal data.
This may include:
first and last name;
company name;
job title or professional role;
email address;
telephone number;
country or business location;
preferred language.
This may include:
the content of your message or enquiry;
products, collections or services in which you are interested;
sample or quotation requests;
dealer or partnership application information;
communication history;
information you provide by telephone, email or through our website.
Where you request a quotation, order a product or enter into a business relationship with us, we may process:
quotation and order information;
delivery and billing details;
customer or supplier reference numbers;
agreed prices and payment conditions;
invoices, payment records and transaction history;
warranty, complaint and after-sales information.
Payment card information, where applicable, is normally processed directly by the relevant payment service provider and is not stored by LYNOX unless explicitly stated otherwise.
When you visit our website, we or our service providers may automatically process:
IP address;
browser type and version;
device type and operating system;
date and time of access;
pages viewed and links used;
referring website;
approximate location derived from an IP address;
cookie preferences;
technical logs and security events.
For legitimate business-development and due-diligence purposes, we may obtain limited professional information from:
company websites;
public business registers;
professional networking platforms;
trade fairs or industry events;
existing business partners or professional contacts.
We will not intentionally collect special categories of personal data, such as health, religious, political or biometric information. Please do not include such information in a general enquiry form.
We process personal data only when we have a valid legal basis.
We use your contact and enquiry information to answer questions, provide product information, arrange contact and follow up on your request.
The legal basis is taking steps at your request before entering into an agreement and, where applicable, our legitimate interest in responding to business enquiries.
We use your information to:
prepare and follow up quotations;
process sample requests;
confirm and fulfil orders;
arrange delivery;
provide customer support;
handle warranty requests and complaints;
manage our contractual relationship.
The legal basis is the performance of an agreement or taking steps before entering into an agreement.
We use information submitted through our Partner page to:
assess whether a potential cooperation is suitable;
verify company and contact information;
discuss commercial opportunities;
manage dealer, reseller, contractor or design-professional relationships.
The legal basis is taking pre-contractual steps and our legitimate interest in developing and managing our distribution network.
Submitting an application does not guarantee acceptance as a LYNOX partner.
We may process personal data for:
invoicing and bookkeeping;
tax and customs administration;
maintaining business records;
fraud prevention;
resolving disputes;
establishing, exercising or defending legal claims;
responding to lawful requests from authorities.
The legal basis is compliance with legal obligations and our legitimate interest in protecting and administering our business.
Technical information may be used to:
operate and maintain the website;
identify technical errors;
protect the website against misuse, fraud and cyberattacks;
maintain system and network security;
produce aggregated website statistics.
The legal basis is our legitimate interest in operating a secure and effective website. Non-essential analytics or tracking technologies will be used only after obtaining consent where required.
We may send information about LYNOX products, collections, samples or business opportunities when:
you have expressly requested or consented to such communication;
the communication is otherwise permitted under applicable law; or
it concerns relevant products or services within an existing business relationship and you have been given a clear opportunity to object.
You can unsubscribe at any time by using the unsubscribe link in the message or by contacting us.
Withdrawing consent does not affect the lawfulness of processing carried out before consent was withdrawn.
Certain information is required for us to respond to a request, prepare a quotation, send samples, process an order or consider a partnership application.
Fields marked with an asterisk are mandatory. If you do not provide the required information, we may be unable to process your request.
Information provided for optional marketing purposes is voluntary and is not required to receive a quotation or conduct business with LYNOX.
Cookies are small files placed on your computer, telephone or other device when you visit a website. Similar technologies may include pixels, local storage, tags and scripts.
Necessary cookies support essential website functions, such as:
security;
network management;
language preferences;
form operation;
recording cookie preferences.
These cookies do not require consent where they are strictly necessary for the operation of the website.
Analytical cookies help us understand how visitors use the website, for example which pages are visited and whether technical errors occur.
Where analytical cookies have more than a limited impact on privacy, they will be activated only after you have given consent.
Marketing cookies may be used to:
measure advertising campaigns;
create visitor profiles;
display relevant advertising;
track visitors across websites or platforms.
These cookies will not be activated unless you have provided prior consent.
Content provided by third parties, such as embedded videos, maps or social-media features, may place cookies or collect technical information.
Where consent is legally required, such content will remain blocked until you choose to activate it.
When you first visit the website, you may be presented with a cookie banner through which you can:
accept all cookies;
reject non-essential cookies;
select individual cookie categories.
You may change or withdraw your choice at any time through the Cookie Settings link on the website.
Withdrawing consent must be as easy as giving consent. Necessary cookies cannot be disabled through the website where they are essential for core functionality.
The website’s cookie-management interface should provide an up-to-date list of the individual cookies and technologies used, including their provider, purpose, category and storage period.
We do not sell personal data.
We may share personal data only when necessary with the following categories of recipients:
website hosting and IT service providers;
email, communication and customer-management providers;
analytics or cookie-management providers;
logistics, warehouse and delivery partners;
payment and financial-service providers;
accountants, auditors, insurers and professional advisers;
manufacturers or suppliers where necessary to answer a technical question or fulfil an order;
public authorities, regulators, courts or law-enforcement agencies where legally required;
potential buyers, investors or advisers involved in a merger, acquisition or restructuring, subject to appropriate confidentiality safeguards.
Service providers that process personal data on our behalf are required to protect the information and use it only in accordance with our instructions and applicable law.
Some service providers may process information outside the European Economic Area.
Where personal data is transferred to a country that has not been recognised as providing an adequate level of protection, we will use appropriate safeguards, such as European Commission Standard Contractual Clauses, together with supplementary measures where required.
You may contact us for further information about the safeguards used for international transfers.
We do not retain personal data for longer than necessary for the purpose for which it was collected.
Unless a different period is legally required or justified, we generally use the following retention periods:
general contact and product enquiries: up to 24 months after the last substantive contact;
dealer and partnership applications that do not result in a relationship: up to 24 months after the final decision or contact;
active customer, supplier and partner information: for the duration of the relationship and up to 24 months afterwards;
quotations that do not result in an order: up to 24 months after expiry or final contact;
contracts, invoices and financial administration: for the applicable statutory retention period, generally seven years;
complaint, warranty and dispute information: for as long as necessary to handle the matter and any applicable limitation period;
marketing information: until consent is withdrawn, you unsubscribe or the information is no longer relevant;
technical security logs: normally no longer than 12 months, unless longer retention is required to investigate a security incident;
cookie information: for the period stated in the website’s cookie settings.
We may retain information for longer when necessary to comply with a legal obligation, resolve a dispute or establish, exercise or defend a legal claim.
We take appropriate technical and organisational measures to protect personal data against:
unauthorised access;
accidental loss;
unlawful disclosure;
alteration;
misuse;
destruction.
Measures may include access controls, secure connections, system updates, backups, password controls and contractual confidentiality requirements.
No internet-based system is completely secure. We therefore cannot guarantee absolute security, but we regularly review the measures appropriate to the nature and risks of the processing.
Subject to the conditions of applicable law, you have the right to:
request access to your personal data;
correct inaccurate or incomplete information;
request deletion of your personal data;
request restriction of processing;
object to processing based on legitimate interests;
object at any time to direct marketing;
receive certain information in a structured, commonly used and machine-readable format;
request transfer of eligible data to another controller;
withdraw consent at any time;
lodge a complaint with a supervisory authority.
To exercise a right, contact sales@lynox.nl and use the subject line “Privacy Request”.
We may request limited additional information to verify your identity. We will not request more identification information than reasonably necessary.
We will generally respond within one month. Where a request is particularly complex or numerous, this period may be extended in accordance with the GDPR.
We encourage you to contact us first so that we can attempt to resolve your concern.
You also have the right to submit a complaint to the Dutch supervisory authority, the Autoriteit Persoonsgegevens, or to the competent supervisory authority in the EU or EEA country in which you live or work.
LYNOX does not currently use personal data to make decisions based solely on automated processing that produce legal or similarly significant effects.
If this changes, we will update this policy and provide the information required by applicable law.
The website and LYNOX products and services are intended for adults and business professionals.
We do not knowingly collect personal data directly from children. If you believe that a child has provided personal data to us, please contact us so that we can take appropriate action.
The website may contain links to websites or services operated by third parties.
LYNOX is not responsible for the privacy practices, security or content of third-party websites. We recommend reviewing the privacy policy of each third party before providing personal data.
We may update this Privacy & Cookie Policy to reflect changes in:
our website or business activities;
the technologies or service providers we use;
applicable laws and regulatory guidance.
The current version will be published on the website together with the date of the latest update.
Material changes may also be communicated through the website or by another appropriate method.
For questions, privacy requests or complaints concerning this policy, contact:
Lynox B.V.
Poolvosweg 93
2901 BM Capelle aan den IJssel
The Netherlands
Email: sales@lynox.nl
Telephone: +31 6 2818 1970
Lynox B.V.
Poolvosweg 93, 2901 BMCopyright © 2026 Lynox B.V. All rights reserved.
KvK Nr: 97035661 | VATIN: NL867883674B01
